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FAQ

Products

Are your products ethically sourced?

Yes, ethical sourcing is a core value for us. We collaborate with suppliers who share our commitment to fair labor practices and environmental sustainability.

What steps do you take to guarantee product quality?

Our commitment to delivering exceptional products involves rigorous quality checks and partnerships with trusted suppliers dedicated to excellence.

What sets your store apart from others?

We take pride in offering a unique and diverse range of products curated with care, providing our customers with exceptional choices and value. As a conscious company committed to the preservation and your well-being, we also give back by planting a tree with every purchase. Our dedication extends beyond providing outstanding choices to nurturing the environment and taking care of you.

How do you stay up-to-date with the latest trends?

Our team stays vigilant in tracking market trends and partners with innovative suppliers to present you with the latest and most stylish, minimal products designed to elevate and enrich your daily living experience.

Where do your products come from?

Our curated selection of products is sourced from reputable suppliers and manufacturers, ensuring that each item meets our high standards, globally.

Shipping, Returns & Exchanges

How quickly can I expect my order to arrive?

We work diligently to ensure swift order processing and delivery, so you can enjoy your purchase as soon as possible.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I get a refund if I change my mind about a purchase?

Absolutely. We understand that preferences can change. If you decide the item is not right for you, you can return it within 30 days from the date of delivery for a full refund. Please make sure the item is unused and in its original packaging.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on your preference. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Are there any items that are not eligible for return?

While most items are eligible for return, there are a few exceptions such as any products opened from our beauty/health section due to hygienic reasons. Items that fall under these categories are typically marked as non-returnable.

How long does it take to process a return?

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We aim to process returns within 15 days of receiving the item. You will be notified once the return is approved and the refund is processed. Please note that the refund timeline may vary based on your payment method and financial institution.

Can I return the product to a physical store location?

At the moment, our return process is streamlined through our online platform.

What should I do if I encounter any issues during the return process?

If you encounter any challenges or have questions during the return process, our customer support team is here to assist you. Contact us at hello@stateofharmony.com, and we'll promptly address any concerns you may have.

Can I exchange the product for a different one?

Yes, we offer exchanges for eligible products.

Wholesale

Do you wholesale?

Yes! Please contact us at hello@stateofharmony.com and we'll send you a copy of our latest line sheet.

Get in touch

Have questions about your order, or a general enquiry?